Back to Clara Health
SMS Compliance

SMS consent and opt-in documentation

Clara Health sends post-procedure recovery messages by SMS. Patients only begin receiving recurring automated messages after they explicitly consent through Clara Health's email and web-based consent flow.

What messages patients receive

Clara Health sends care-related SMS directly to patients in coordination with their care team.

  • Post-procedure recovery check-ins
  • Care reminders and aftercare instructions
  • Photo prompts when your care team requests them
  • Alerts when your care team needs a response from you

Use case and consent flow

Opt-in happens through Clara Health's consent email and web confirmation flow after a provider adds a patient.

Use case description

Clara Health is the sender of record. Healthcare providers add their patients’ phone numbers and email addresses to Clara Health. Clara Health sends the patient an email asking them to enable SMS updates. The patient must open the Clara Health consent link and explicitly confirm they want to receive care updates by text. Only after that confirmation do recurring updates begin.

  1. Step 1

    A healthcare provider registers the patient’s phone number and email address in Clara Health, and Clara Health sends a consent invitation email to the patient.

  2. Step 2

    The consent email clearly explains the program and links the patient to a Clara Health consent page where they can choose whether to receive text messages.

  3. Step 3

    Clara Health records the timestamp, phone number, and web consent confirmation before recurring automated SMS are sent. Patients who do not complete that consent flow receive no automated care messages by text.

Example of the consent invitation email

Reviewers should expect to see consent requested before a patient is enrolled in recurring messages. This is the style of wording used in the invitation email:

Clara Health

Example consent email

Clara Health: You have a new recovery update. If you’d like to receive text messages from Clara Health about your recovery updates and reminders, enable SMS below.

Consent confirmation screen

Shown immediately after a patient completes Clara Health's consent flow.

Clara Health

Consent confirmation

SMS consent confirmed. You're subscribed to receive text messages from Clara Health about your recovery updates and reminders. Reply STOP at any time to opt out.

Help message sample

Sent when a patient replies HELP.

Clara Health

Help SMS

Clara Health: For help, reply HELP or email [email protected]. Msg & data rates may apply. Reply STOP to opt out.